We care deeply about ensuring that every single voice in the community is heard. To that end, every project of ours includes a multi-lingual, ADA accessible and mobile friendly (responsive design) crowdsourcing website that serves as the one-stop shop for all project communication, events and findings.
This ensures that everyone who wishes to participate in the process can do so from wherever they are and see the plan develop in real-time so that there are no surprises at the end.
*these websites were designed by the Next Practice Partners team during their previous employment experiences
Our proprietary tool, HAPPiFEET, empowers users to participate in the community’s planning process and share day to day feedback from any location at any time to help parks and recreation agencies address customer issues in real-time so they can KEEP HAPPiFEET...because unhappy customers vote with their feet.
Users share their experiences via text, pictures or videos from any custom location. Agency staff receive input directly (and not through a complaint on social media) and can respond to guests instantly.
App dashboards allow agencies to track user feedback daily, weekly, annually or by any individual site in the system and use real-time data to meet and exceed community expectations.
Key Performance Indicators can help track how safe users feel in the park, their overall experience and the Net Promoter Score (likelihood of them recommending you) .
Our Activate ATL comprehensive master plan’s public engagement was the most inclusive outreach effort the Department has ever undertaken. HAPPiFEETTM Atlanta Parks is one of the methods that reduced barriers to access and fostered a sense of community, belonging, and public ownership in the master planning process
Using innovation to provide exceptional experiences has been a key ingredient to our success. HAPPiFEETTM will allow us to quickly identify and address issues reported by our customers in real time. It's fast and easy to use - and one more way to show our commitment to our customers
HappiFeetTM provided us a multiplatform, smart phone solution to stay connected with our patrons. Real time feedback, location mapping, information sharing at the fingertips of our citizens. Not only can we respond quickly to concerns in our system (or acknowledge their compliments), we also have an additional platform to get the word out about our services, programs, and events.
We are always looking for new ways to utilize technology to engage with our customers. Thanks to the HAPPiFEETTM app, we will be able to receive instant feedback that will help us improve the services we provide to the Idaho Falls community